Policies

Shipping & Returns

Last updated October 26, 2026

Made to order

Every item is printed just for you after you order, by our print partner, and shipped straight from them. Nothing is sitting in a warehouse, which is why the rules below are a little different from a regular store.

Shipping

• Where: US addresses only, for now.
• How long: Printed on demand and delivered in about 7–10 business days. These are estimates; busy seasons and carriers can add a few days.
• Tracking: you'll get an email with tracking as soon as your order ships.
• Shipping cost: included in the price.
• Your address: please double-check it. If a package comes back because the address was wrong or incomplete, we can reship it once you pay the shipping again, or refund the item price (not the shipping).

Damaged, misprinted or wrong item

If your order arrives damaged, with a printing defect (wrong design, wrong placement, misprint) or as the wrong item, we'll send a free replacement or give you a refund. There's no need to send anything back.

• Reply to your order confirmation email (or use our contact form) within 30 days of delivery.
• Include your order number and attach a clear photo of the problem (one photo showing all affected items is fine). Replying to your order email is the easy way to send the photo.
• Small shifts in print position (up to about half an inch) are normal for printed-to-order clothing and aren't a defect.

Lost packages

If tracking stops moving or your order never arrives, contact us within 30 days of the estimated delivery date and we'll work with the printer and carrier to replace it or refund it.

Returns and exchanges

Because each item is printed to order, we can't accept returns or exchanges for the wrong size, a different color, or a change of mind. Please check the size chart on the artist's page before ordering.

Cancelling or changing an order

Orders go to the printer right after you place them. If you need to cancel or fix something, contact us as soon as possible: if printing hasn't started yet, we'll cancel it and refund you in full. Once your order is in production it can't be cancelled or changed.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

Questions

Use our contact form or reply to any email from us, and include your order number if you have one.